Notification Features

Lab Result Notifier

Lab Result Notifier notifies the Practice Members/Ordering Provider when the uploaded lab results meet the configured notification criteria. You can enable and configure this feature for your Practice Account to:

• Get timely alerts during emergencies
• Improve Patient care across the Practice
• Configure notifications based on severity levels.

The Practice Admin or Office Manager can enable and configure the feature to suit the Practice needs using the following steps:

1. Go to the Settings > Facility > Notifications tab
2. Click on the 'Add Notifier' icon
   
3. Start configuring the Lab Criteria:
   
   • Add Lab and Parameter names.
     
   • Select a Criterion from the drop-down list
   • Set the Lab Result Value to evaluate the Criteria.
     
     
   • The notification message is auto-populated based on the criteria. You can modify the content if need be.
4. Configure members to receive the notification and the corresponding communication method.
   
   • You can choose to notify multiple Members
     
     

     Choosing 'Ordering Provider' notifies the corresponding Provider making the order or the lab result 'Reviewer'. Then, select the additional Members you want to notify.

     Note: The configured Members will receive notification(s) within two hours

   • Select whether to send SMS (If enabled), Email, and/or Inline Product notifications. You can choose multiple communication modes for each member based on your need.
     
5. Click on the 'Save' button.

You can configure multiple Parameters or criteria within each Notifier to suit your Practice needs. The Notifications tab displays the configured Lab Result Notifiers list. You can enable, disable, edit, or delete them here.

Note: You can configure a maximum of 10 Lab Result Notifiers.

Notification Workflow

The users can enter the results manually through CharmHealth EHR or can be received electronically from Lab Interfaces.

Once the results get added to the system, this feature evaluates the result values against the configured notification criteria. The configured Members will receive notification(s) if the values uploaded in the system matches the criteria.

Inline Product Notifications

Email Notifications

SMS Notifications